If you need an order shipped ASAP, please shoot first and ask questions later…getting your order in is the single most important step, and is more likely to guarantee the species/size you want [first come, first paid, first served].
We try to be quick to reply with answers, and strongly prefer email because we can copy/paste years worth of very well thought out answers to common questions, as well as keep track of multiple simultaneous conversations. All while not having to do so while driving a tractor or a forklift 🙂
IF YOU DON’T GET A REPLY WITHIN 36 HOURS, PLEASE CHECK YOUR SPAM/JUNK FOLDER. If it’s not trapped there, another possibility is that you entered your email incorrectly and you’ll never see our really well thought out answers 🙁
From a US based number, send Rick a text at 803-265-7533 [no phone calls please!] from 8am-10pm 7 days a week. Canadian messages are blocked by our messaging service, but we don’t ship to Canada anyway, sorry!
If you ever saw me trying to clean off my hands and get to the phone before it goes to voicemail and then play a game of phone tag with multiple customers, you would understand why we gave up on phone calls years ago. For the sake of accuracy [and our own sanity when working 80+ hr weeks], we decided the phone was not worth it. We are not a large corporation and don’t have an expensive phone system or a secretary. If ordering online gives you the creeps, then please contact us via email above to arrange your order and payment or just use our mailorder form [but please check availability first!].
Click around our site to the size and species of evergreen that you would like [seedling, plug seedling, transplant, plug transplant]. If it’s marked as sold out, we can’t ship it right now, but we may be able to ship it to you later in the year. We post future availability information on the page of each sold out tree species/size, and we also send announcements via our very unobtrusive email list.
Sizes are listed in the photos for each species and size of evergreen, and refer to “above ground height” [does not include roots]. Note that if you order now but choose a later ship date, that may affect the size of your trees…here’s why >>
Our web site IS our catalog, and availability is updated constantly. We avoid the high cost of printing and mailing catalogs to keep our prices reasonable. Availability changes quickly during the spring and fall shipping seasons, so our web site is easy to update but a printed catalog would be outdated long before it hits your mailbox.
We grow and pack and ship your trees in the middle of nursery country, just north of Grand Haven, MI [a.k.a. Coast Guard City USA!]. Our evergreen trees are field grown in nearby Hudsonville, Allendale and West Olive. Our container grown plug seedlings are grown on site, but also through some pretty amazing wholesale contract growers whose product is often waaaay better than whaat we can grow. Our mailing address is:
PO Box 15
Grand Haven, MI 49417
Wedding Gifts: what trees are best?
We get questions about giving trees as wedding gifts fairly often, and have set up a wedding tree page