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Contact UsIf you need an order shipped as soon as possible, please place your order first and ask questions later...by getting your order in, we'll be able to bump you to the front of the "help desk" line! :)Please check below for answers to common questions, and also check our planting and care instructions, our shipping info page, our pricing info page, our before you order page, or our Evergreen Tree Buyer's Guide. The Best Way: EmailPlease use our contact form. We're pretty quick responding to emails, even during our busy spring shipping season [answering emails late into the night] and prefer that you contact us this way because we can provide you with both helpful links and well thought out answers to the really tough questions [as opposed to "Hmmm, I'll have to call you back about that"]. For those tough ones we refer to Rick's Dad [Bob], a retired professional nurseryman with over 30 years experience, and then pass that wisdom on to you. The Fastest Way: Text MessageYou can send a text message from your phone to Rick at 616-204-3025 from 8am-10pm, including evenings and weekends, and get a very quick reply. However, text messaging is best for a very short, specific question or two...if you need multiple questions answered, email is the better way to go, since we can provide more detailed answers and links to helpful web pages. The Iffy Way: PhoneGetting us by phone can be very hard in the Spring. Since this is a family business, we have neither a fancy phone system nor a secretary, so we ask you to please call Monday -Thursday 9am-4pm, and email us otherwise. Also, we are crazy busy all week long from March through the beginning of June, so please be prepared to leave a useful message with questions, so that we can leave answers on your machine if you are not available. And to ensure order accuracy, we suggest that you please order online...we have worked hard to build our web site, resulting in a secure and accurate order process. Having said all of that, you can reach Rick toll free Mon-Thurs 9am to 4pm EST at 888-528-TREE. If you get the creeps about entering your credit card info online, you can just be stubborn and call us anyway and we'll do our best take your order by phone. :) Question about availability?If it's marked as sold out, we can't ship it right now, but we may be able to ship it to you later in the year. We post future availability information on the page of each sold out tree species/size, and we also send announcements via our unobtrusive email list. Questions about sizes?Sizes are listed next to each tree, and refer to above ground height (in other words, measured height does not include roots). Note that if you order now but choose a later ship date, that may affect the size of your trees...here's why >> Do we have a printed catalog?We avoid the high cost of printing and mailing full color catalogs so we can keep our prices as low as possible for you. Besides, our availability may change weekly during the spring and fall shipping seasons, so a printed catalog would become outdated before it even hits your mailbox. Where are we located?We pack and ship your trees in the middle of nursery country, in the small city of Grand Haven, MI [a.k.a. Coast Guard City USA!]. Our evergreen trees are field grown in nearby Hudsonville, Allendale and West Olive. Our mailing address is: Wedding Gifts: what trees are best?We get questions about giving trees as wedding gifts fairly often, and have set up a wedding tree page |
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